What you can expect from Sophia

Values and Service approach

Sophia seeks to provides a safe place for you to grow and develop

Healthy Boundaries:
Sophia helps you find balance by supporting you to identify & stick to your boundaries

Sophia supports you to develop at your own pace

Belief in Your Potential:
Sophia believes in you and will support you to fulfil your potential

Sophia shows you respect by giving you the best care and environment we can

Care & Support:
Sophia helps you, with a key worker and a support plan

Sophia helps you reflect and rebuild and make a new start in life

Sophia helps you connect with others in a way that works for you and them

Sophia will speak up for you, and ensure you are heard and can access service

At Sophia, we aim to offer the highest quality service. As a service user, you have certain rights and responsibilities.

You have the right to:

  • A safe environment
  • Be listened to & have your views heard
  • Have what you say to your support worker treated as confidential
  • Have your complaints acted upon quickly and effectively
  • Be treated fairly regardless of your race, ethnic origin, nationality, religion, culture, gender,
    sexual orientation or disability
  • Be consulted about and have input into decisions that affect you
  • Be informed of the guidelines of how the project operates
  • Have access to your file upon request

We expect you to:

  • Respect other people’s property and space
  • Not be physically, emotionally or verbally abusive to other service users including children,
    staff, visitors and neighbours
  • Respect other people’s opinions and beliefs
  • Work with your support worker in an honest way
  • Feedback about the service you receive where necessary